101Level - Foro

[FAQ] Errores Técnicos SEA RO2

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Nere

[FAQ] Errores Técnicos SEA RO2
« en: 07 de Enero de 2013, 18:51 »
¡Hola!  :p01_on:
Si estás leyendo este hilo seguramente tengas algún problema con el proceso de instalación/actualización del juego. Yo, como tú, también tuve problemillas al principio y buscando por google y el foro oficial conseguí encontrar esta recopilación de errores que suelen aparecer.


Bueno, hecha la introducción doy paso a poner el tocho. Intentaré traducir por encima los nombres de errores y las posibles soluciones para los que no sepan mucho inglés. Las traducciones estarán dentro de spoilers para no agrandar tanto el post.
¡¡Si detectáis algún error o algo que podría estar mejor no dudéis en comentarlo!!  :pideauv3:






Q: My Character is missing!

A: Please reconfirm your server selection as you may have entered the wrong server.

If character really gone, please drop us a message with playID/Login ID along with

character IGN and also the server which the character was created.

(click mostrar/ocultar)


Q: My updater reach 6 Bar / 12 Bar / 15 Bar but never move!

A: Please include RO2 into your Firewalls (Eg. Windows Firewall, Kaspersky Internet Security)

& Antivirus Exception List. Then proceed to leave the updater running as it may just be running

slowly. Try install the manual patch or reset the router too.

(click mostrar/ocultar)


Q: My client is crashing at character select/ secondary password.

A: Please change your Regional Language to English (United States/Singapore).

Check the computer RAM above minimum, 2GB and above RAM are recommended.

Compatibility set to windows XP service .Pack 3. Lastly send us a dropbox link of the

crash report if all solutions failed. : Game folder>SHIPPING>Rag2.exexxxxxxdmp

(click mostrar/ocultar)


Q: Help, I’m meeting “Multiple Password Block”

A: Please proceed to www.playpark.net and request a password reset.

And player will be barred for 24 hours.

(click mostrar/ocultar)


Q: Help, What is this secondary Password?

A: Secondary Password is a 4 digit password which you are required to set.

This password stays with you after setting the first time. (CBT/ Stress Test).

If reset require, please drop a message in RO2iBox or FB message.

(click mostrar/ocultar)


Q: Help, I Forgot my secondary Password?

A: Please create an enquiry on iBox for RO2 Secondary Password Reset.If reset required,

please drop a message in RO2iBox or FB message.

(click mostrar/ocultar)


Q: Help, The game crashes with error “ActiveMovie Window Rag2.exe”

A:

Step 1 Create a new folder at desktop...

Step 2 Move the avi video from Playpark/RO2/VIDEO to the new folder...

Step 3 Run the Program again.

Or

Delete the VIDEO folder in your RO2 directory, and then find the RO2_Option.ini.

Edit it with notepad and change some of the lines into:

[VIDEO_PLAY_HISTORY]

INTRO=0

And

[OPENING]

SHOW=1

(click mostrar/ocultar)


Q: Help Game Crashes with a “Ding” sound at Birds and Leaves (Before Secondary Password)

or Creating Character or After Pressing Start


A:
Please change your Region to United States
http://windows.microsoft.com/en-US/windows-vista/Change-the-country-or-region-setting

Please change your Regional Language to English (United States/Singapore)
http://windows.microsoft.com/en-MY/windows-vista/Change-the-display-language


Then go to C:\PlayPark\RO2 (or your installed folder), right click RO2client.exe

Select Properties, Compatibilities Tab


Tick and set

Run this program in Compatibility mode for

Windows XP (Service Pack 3/2/1) [Higher is recommended]

Tick

Run this Program as an Administrator

(click mostrar/ocultar)


Q: Help I’ve encounted CRC error: “insert anything” while extracting or Installing

A: Your installer is believed to be corrupted. Please download another installer from
https://www.facebook.com/notes/ro2/ragnarok-online-2-full-client-download-links-updated-28th-dec-2012-1900-hrs-8-gm/138083206343712

And perform MD5 checksum after installing.

(click mostrar/ocultar)


Q: Help I see Pink objects/squares/rectangles in game

A:

Please change your Region to United States
http://windows.microsoft.com/en-US/windows-vista/Change-the-country-or-region-setting

Please change your Regional Language to English (United States/Singapore)
http://windows.microsoft.com/en-MY/windows-vista/Change-the-display-language


Then go to C:\PlayPark\RO2 (or your installed folder), right click RO2client.exe

Select Properties, Compatibilities Tab


Tick and set

"Run this program in Compatibility mode for

Windows XP (Service Pack 3/2/1) [Higher is recommended]"

Tick

"Run this Program as an Administrator"


If Problem persists, please download another installer from

https://www.facebook.com/notes/ro2/ragnarok-online-2-full-client-download-links-updated-28th-dec-2012-1900-hrs-8-gm/138083206343712

As your installer would have been corrupted

(click mostrar/ocultar)


Q: HSUpdater/HackShield Update _AhnHS_HSUpdateEx Error Code = 30000030

A:
* Solution #1: Disable your firewall. Although not a very friendly solution you could disable it temporarily for fixing this issue, at the same time try to disable your anti-virus as well.

You can access the Windows Firewall by going through 'Control Panel -> System and Security -> Windows Firewall'

IMPORTANT: Remember to RE-ENABLE them after you're finished.

IMPORTANT: Remember to disable them BEFORE you run the client. Disabling them during the process will NOT WORK.


* Solution #2: Disable any kind of proxy software/service that you may have running. You can access services by going through 'Control Panel -> Administrative Tools -> Services'


* Solution #3: Download the latest PhysX Drivers

Nvidia: http://www.nvidia.es/page/home.html

ATI: No Support.

IMPORTANT: Make sure you wait sufficient amount of time before closing the HShield Updater. DO NOT close it yourself, let the process close itself!


* Solution #4: Change the target host of the patcher.

Go to C:\Windows\System32\drivers\etc

Edit your HOSTS file with notepad and add

202.76.225.179 patch.playro2.com # RO2 Patch Server need confirmation

If you can't Edit Hosts file, or it won't let you, copy it to your home directory change it there, then copy replace it back to the C:\Windows\System32\drivers\etc

(click mostrar/ocultar)


Q: Hackshield not loading after click Login

A:
Step 1: Find your RO2 Installation Folder, basically locate at C:\PlayPark\RO2 (Depend on where you choose to install)

Step 2: Find a file with the name of vc_red.msi, double click the file to install it. (Make sure you close the RO2 client before install.)

Step 3: Once done, try to open again. Should be able to run after that.

(click mostrar/ocultar)


Q: Hackshield update very Slow

A:
Step 1: Find your RO2 Installation Folder, basically locate at C:\PlayPark\RO2 (Depend on where you choose to install)

Step 2: Find a folder named "HSHIELD".

Step 3: Find a folder named "Update", and click the file named "autoup" and manually install it.

Step 4: Click the "Start Update" to begin the update. (Make sure you close the RO2 client before install.)

Step 3: Once done, try to open the client again. Should be able to run after that.

(click mostrar/ocultar)


Q: Didn't popup anything after the Hackshield updated

A:
Step 1: Find the "Ragnarok Online2" client's icon on your desktop.

Step 2: Right click the icon and choose "Properties".

Step 3: Choose the "Compatibility" tab.

Step 4: Under the Compatibility Mode, please tick the "Run this program in compatibility mode for:"

Step 5: Choose "Windows XP SP2", and tick the "Run as administration"(For Windows Vista and Windows 7/8 Only)

Step 6: Click OK to done the setting.

Step 7: Try to re-open the client again.

(click mostrar/ocultar)




Información extraída del Foro oficial de PlayPark, traducido y maquetado por Nere para la comunidad DivineRO.
Puedes distribuirlo siempre que pongas la fuente original de la información y el enlace a este hilo.
« última modificación: 08 de Enero de 2013, 03:46 por CancheroX »


Tinyto

Re:[FAQ] Errores Técnicos
« Respuesta #1 en: 07 de Enero de 2013, 19:18 »
Una imagen vale más que 1000 palabras, y me he molestado en hacerla xD:

(click mostrar/ocultar)

Desconectado Kofer Moonlight

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Re:[FAQ] Errores Técnicos
« Respuesta #2 en: 07 de Enero de 2013, 20:15 »
Me agrada esto, buena contribución a los problemas que aquejan RO2 SEA.

CancheroX

Re:[FAQ] Errores Técnicos
« Respuesta #3 en: 08 de Enero de 2013, 01:42 »
Fijado mientras sea de utilidad.

Saludos


 

Me Salen Errores T_T

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